Support

Common questions

I bought Pro Pack but the features are locked

After changing devices or reinstalling, open Settings in the app and tap Restore Purchase. You'll need to be signed in with the Apple Account you bought it with. Pro Pack is a one-time purchase that stays with that account.

I bought Pro Pack before 2.0 — do I get video?

Yes. From 2.0, video recording is part of Pro Pack. If you already own it, updating the app is all it takes — no extra cost. If it still shows as locked, tap Restore Purchase as above.

What format are videos saved in?

HEVC (.mov) with AAC audio. Choose OPENGATE, 4K, HD or 720, at 24p to 120p. Combinations depend on your iPhone and lens, so the menu shows only what the current lens can actually record. Your film look is applied to the footage as it records.

My videos have no sound

Check microphone access in Settings > ROVEWORKS CAMERA > Microphone. With it off, videos are recorded without sound. The permission is requested the first time you open video mode.

The stereo setting has disappeared

Stereo is available only on the iPhone's built-in microphones. When an external microphone is connected, the setting goes away and the recording follows that microphone's own channel layout — set mono or stereo on the microphone itself.

I can't turn on electronic stabilization

OPENGATE doesn't support electronic stabilization, and the icon is dimmed there. Your iPhone's optical stabilization works separately and is always on.

What happens if a call comes in while recording?

Recording stops there and what you've shot so far is saved to your photo library. The same applies if you press the side button or switch to another app.

My photos save at 12MP

That's intended. Producing a 48MP image on iPhone requires combining several frames, and that process overrides the exposure you set. This app prioritises recording a single frame as it was, so its photos are 12MP.

I don't see the rangefinder patch in M mode

The split-image patch appears only with both the LiDAR scanner and the rear wide lens. On telephoto and ultra-wide, M mode stays manual — you focus with the dial, without the patch — and the same goes for devices without LiDAR. Switch to the wide lens and the patch appears.

Where do I find the RAW file?

The RAW (.dng) file is attached to the photo in your library. In the in-app gallery, select a photo, tap share, and choose Photo + RAW to export the .dng alongside it. RAW capture is a Pro Pack feature.

My photos or videos don't appear in the in-app gallery

The gallery shows only what's in the "ROVEWORKS CAMERA" album in Photos. Check that photo access is set to All Photos. Removing an item from that album also removes it from the gallery.

I want location recorded in my photos

Turn on Include Location in the app's settings — it's off by default. Once on, the capture location is written into your photos and videos. That information never leaves your device.

I'd like a refund

Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com. We hold no payment information and cannot issue refunds directly.

Supported devices

• iPhone running iOS 18.6 or later
• Rangefinder manual focus — rear wide lens on devices with a LiDAR scanner
• Video — resolution and frame-rate combinations vary by device and lens; only supported ones are shown
• Hardware shutter — volume buttons on all models; Camera Control on iPhone 16 and later

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